The perfect volunteering role for a true people person. Your bubbly personality, caring nature and desire to help will see you thrive in this unique customer service role. You will assist our residents with any day to day questions or queries they have, gently guide them to our various community areas and assist the Activities and Events Coordinator as required. Bring your ready smile and helping hand to this supportive role.

Primary purpose of position

Service is at the heart of the vision and mission of St Agnes’ Catholic Parish. The act of volunteering in the service of others is an expression of faith and love that is highly valued in our Parish.

The primary purpose of the role is to respond to resident questions and queries from the Concierge Station

Key responsibilities

  • Engage with and assist residents at the Concierge Station
  • Respond to resident’s questions and queries
  • Escort residents to the Wellness Centre, Café, Activity Centre etc. as required
  • Assist the Activities and Events Coordinator as required
  • All necessary information and training for the role will be provided

Skills, abilities and attributes

  • A friendly smile, an engaging and outgoing personality
  • A keen interest in engaging with residents living with dementia
  • A patient, empathetic and non-judgemental approach
  • Great communication skills including a clear speaking voice and ability to listen
  • Be reliable, consistent and dependable
  • Ability to work independently but know when to seek advice or report concern

Role duration and commitment

We encourage volunteers to stay for a minimum period of one year, to make full use of the training and support offered and give them time to build a relationship with the residents they are supporting. Depending on the needs of the residents, volunteers commit to visit on a weekly, fortnightly or monthly basis, as agreed with staff.

You will need

  • Current National Criminal History Record Clearance – SACP will support you to obtain this
  • Vaccinations in accordance with Parish policy and/or applicable PHO’s
  • NDIS Worker Check or the ability to obtain one – SACP will support you to obtain this

Induction and training

All volunteers are provided with training, orientation and on-going support 

Benefits of volunteering with St Agnes’ Catholic Parish

  • Enhancing the lives of older people living with dementia
  • Meeting and working with new people
  • The opportunity to develop new skills and interests
  • Feeling part of a worthwhile organisation
  • The opportunity to access and participate in other volunteering roles should you wish

Express your interest.

Next Steps.